Providing award winning software is just the beginning. As a Total Solutions Provider, RTE delivers the services you need make the most of you enterprise systems. Simply put, we'll help you gain the most value for your investment from product selection to system deployment.
At RTE we recognize the value of providing solutions to problems efficiently and effectively. RTE has implemented a toll free number and a Client Support Dispatch Process to better serve you. At RTE, our team is ready to provide the highest quality on-going support. From on-site to on-line, RTE utilizes tools and technologies from technology leaders like Microsoft, Citrix, SYSPRO, and others. Online technologies like Go-to-Meeting and basecamp allow us to increase response time and reduce support costs.
Implementing mandatory updates to your software need not result in lost time or data. The key to minimizing the impact of software updates and upgrades is preparation and a plan. At RTE we have implemented a System Test Lab utilizing Microsoft Virtual Server technology that enables us to test new updates and develop a plan for implementation before brining them to your system.
RTE offers a comprehensive site audit to review your ERP implementation and the procedures currently in use. After meeting and interviewing the ERP users and stakeholders, RTE will provide solid recommendations. You'll know what needs to be done so your use of the ERP system will deliver greater benefits to the company. RTE can help you avoid application erosion.
