As your technology partner, RTE can provide business and technology experience to help you get the most out of your software systems and ultimately, to help your business grow. RTE can provide any or all of the following services to those of you who would like some assistance throughout the upgrade process.
RTE can assist you in deploying a parallel testing environment. In RTE's test lab, your current data can be converted to Issue 10. Operational testing can be done to identify any necessary process adjustments before they occur in your production environment.
RTE can upgrade, re-compile, and test any customized programming originally developed by RTE. RTE can also help you evaluate whether or not the new customization capabilities within Issue 10 provide you with a more streamlined solution.
RTE can develop a customized curriculum for your organization to help you “hit the ground running” with new Issue 10 features. RTE also offers train-the-trainer sessions for your in-house experts. Some possible topics:
If you are looking to upgrade your production environment, RTE can assist with the tasks associated with the upgrade process including:
A system upgrade can be a nerve-testing time, especially with all the other projects on your plate. You can arrange to have RTE’s technical support team available during off-hours or weekends as you complete your conversion, or for the ultimate peace-of-mind, an RTE representative can be at your facility during the first hours or days of operation on Issue 10.
RTE can facilitate a smooth system upgrade that minimizes the impact to your day to day business operations. RTE's Go Live and stabilization expertise includes on-site support during the upgrade process.
